20 March 2018

Digital Experience in Public Administration: manage the digital citizen experience

Today Public Administration, both at a central and at a local level, is facing the same challenge again: how to evolve the relationship with citizens in the age of Digital Transformation?

Agic Technology and Sitecore support Public Administration along the path of Digital Transformation, which will simplify and make bureaucratic processes and relationships with the citizens more efficient, creating a personalized experience that meets the expectations.

The seminar will be an important opportunity to show how governments and public institutions can manage digital transformation through innovative solutions oriented to citizen digital user experience.

During the meeting the following topics will be discussed:

  • How digital transformation is changing the citizens expectations towards Public Administrations about web interactions
  • How to reduce IT costs by increasing the self-service possibility, the websites usability and the web team productivity
  • How to improve satisfaction by using personalization potential
  • How to create a digital ecosystem based on Microsoft technologies providing value while ensuring compliance with rules and security

 

AGENDA

h. 09.30 am - 10.00 am Registration and coffee

h. 10.00 am - 10.45 am Keeping up, the new digital technologies

h. 10.45 am - 11.00 am Break

h. 11.00 am - 12.00 am How to satisfy citizen digital experience needs

 

The event will take place on March, the 20th 2018

h. 09:30

at Microsoft Innovation Campus

Viale Avignone 10

00144 Rome