02 May 2017

Dynamics 365: Microsoft answer to the Digital Transformation for Business Growth

The transformation processes and innovations caused by Digital Transformation have led to the evolution of the well known and historical Dynamics Microsoft offer, adapting it to new market demands.

The new suite of Microsoft Dynamics 365 is fully hosted in cloud mode, uses the strong experience gained in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) areas, and integrates, according to a modular approach, a series of business applications designed to meet the needs of specific business functions and professional roles.

Briefly, includes both CRM and ERP environments in a single Cloud solution, with the advantage that the user can customize the suite from time to time by choosing only the applications needed. In addition, Microsoft Dynamics 365 offers the ability, through the AppSource marketplace, to find and download other apps developed by Microsoft and its partners.

  • Dynamics 365 consists of the following modules, whose features are integrated with Office 365:
  • Dynamics 365 for Sales integrates social functionalities to interact more effectively in the social age and new gamification modes to support sales scenarios and team motivation
  • Dynamics 365 for Customer Service helps operators in finding more useful information and optimizing workflows by managing destructured resources within a single working area
  • Dynamics 365 for Field Service allows you to optimize the productivity of field operators by improving the management of technician's agenda and using the information managed by the IoT suite that allows, for example, better planning of preventive maintenance
  • Dynamics 365 for Project Service Automation centralizes project management activities to ensure structured project management, from planning stages to billing, recovering efficiency.
  • Dynamics 365 for Operations is an enterprise-leveled ERP solution that can be used in SaaS mode with industry-specific functionalities - from Retail to Manufacturing, Public Administration to Services

With the goal of optimizing business users’ productivity anytime and anywhere, access to applications is also guaranteed by mobility on Windows, iOS, and Android devices.

With the aim of providing intelligence to support business processes, Dynamics 365 delivers integration with Microsoft's BI, Big Data, and Machine Learning solutions. In particular, Power BI is natively integrated.