Microsoft Dynamics 365 
Customer Engagement

The solution conceived for managing customer relationships efficiently, integrating them during all life cycle stages


How to manage your world 
Contacts and Relationships

The main features of Dynamics 365 Customer Engagement are:

  • Sales for sales management (generation of potential customers and opportunities, order generating and order placing, etc.). The sales team has a tool to improve the sales process.
  • Customer Service for Customer Service Management
    The support team, wherever it is located and whenever it is needed, is able to respond quickly to requests received and to meet customer expectations.
  • Marketing for the management of marketing functions
    Through specific tools, the marketing team has the chance to transform each contact into a sale opportunity and increase its productivity.
  • Field Service for Field Operator Management
    Enables field operators to improve productivity through intelligent scheduling and interconnected assistance.
  • Project Service Automation for project management
    Centralize Project Management activities for structured project management, from planning to finalization and monitoring.


Vertical for structured, shared, and centralized management of employee relationship management processes, including recruitment, resignation, management skills, multi-level assessment and budget allocation.

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HRM365 is based on a scalable platform that allows the activation of different modules for targeted applications. Its purpose is to include in one integrated and shared system all data about the candidates, the collaborators, and the activities carried out on them, to report analysis and improve the business process, with the advantage of managing any de-structured procedures.

Dynamics 365 Customer Engagement

New features

Integrated with Office 365, Customer Engagement enables you to increase productivity and, thanks to Cortana Analytics Suite, provides sales, services, and "smart" marketing. In addition, Microsoft Social Engagement, linking directly to Microsoft Dynamics CRM, enhances the power of social tools by promoting social media interaction (Facebook, Twitter, and more) among marketing, business and service team resources and customers, prospects and partners.

Microsoft Dynamics 365

ERP & CRM: an innovative solution

Microsoft Dynamics 365 suite incorporates a single Cloud solution, both CRM and ERP, and integrates, according to a modular approach, a series of business applications, designed to meet the needs of specific business functions and professional roles.


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