The solution conceived for managing customer relationships efficiently, integrating them during all life cycle stages
The main features of Dynamics 365 Customer Engagement are:
Vertical for structured, shared, and centralized management of employee relationship management processes, including recruitment, resignation, management skills, multi-level assessment and budget allocation.
HRM365 is based on a scalable platform that allows the activation of different modules for targeted applications. Its purpose is to include in one integrated and shared system all data about the candidates, the collaborators, and the activities carried out on them, to report analysis and improve the business process, with the advantage of managing any de-structured procedures.
Integrated with Office 365, Customer Engagement enables you to increase productivity and, thanks to Cortana Analytics Suite, provides sales, services, and "smart" marketing. In addition, Microsoft Social Engagement, linking directly to Microsoft Dynamics CRM, enhances the power of social tools by promoting social media interaction (Facebook, Twitter, and more) among marketing, business and service team resources and customers, prospects and partners.
Microsoft Dynamics 365 suite incorporates a single Cloud solution, both CRM and ERP, and integrates, according to a modular approach, a series of business applications, designed to meet the needs of specific business functions and professional roles.